FAQ

Frequenly asked questions

Below you’ll find answers to the questions we get asked the most about DEX QM lubricants

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  • How are DEX QM Premium lubricants produced?

    DEX QM Lubricants are manufactured according to the double blend / double premium principle. DEX Oil uses only premium quality base oil. This base oil is enriched with DEX's QM Technology (single blend) in a separate blending procedure. The enriched base oil is then blended with the appropriate Fit for Use additive packages by Trans National Blenders in its fully automated and certified blending facility, creating the final product. Dex Double blended = Double premium principle!

  • What means 'Fit for Use' / 'Suitable Equivalent'?

    'Fit for Use / Suitable Equivalent' means conforming to OEM specification The most important thing you need to know is, all DEX QM lubricants are manufactured to OEM "Fit for Use" formulations and under the highest licensed standards such as:

    • American Petroleum Institue (API),
    • Quality Management (ISO 9002) and - Environmental Management (ISO 14001).

    If ISO-certified and API licensed productions meet the specifications indicated by the OEM, this by definition means approval. The "fit for use" qualification given by an ISO-certified blender, therefore, guarantees that the lubricating oil produced meets all the OEM's requirements. Nothing more is required.

    • This makes our products safe to use in all applications and conditions.
    • Therefore, DEX QM lubricating oil is suitable for use in so-called OEM applications.
  • Does the use of DEX QM lubricants affect equipment warranty?

    No, The DEX QM technology only improves the physical properties of the base ollie and therefore not the chemical composition. Moreover, we only use additive packages that more than meet the specifications as prescribed by the equipment manufacturer. DEX QM end products thus fully comply with the manufacturer's specifications.

  • What is the difference between your lubricants and standard lubricants?

    DEX QM lubricating oil improves the physical structure of hydrocarbon chains of the base oil from which lubricants are made. After this purely physical operation, the oil molecules have been transformed into a spherical structure that has become up to 500x stronger than the molecule of the unprocessed base oil. Otherwise, the composition is similar to all other premium oils available in the market and with similar additive packages, however now with greatly improved lubrication properties that lead to a strong reduction in friction.

  • How much can I expect in return by using your lubricants?

    Actual gains are determined by a range of variables. So with the right information about your equipment and work processes, we can estimate the savings. We are happy to engage with you and after determining application and required product, we can provide an indicative expected efficiency improvement based on the many references. These improvements are always visible/measurable in the following areas. Energy, Noise, Vibration, Temperature, Wear, Cleaning and Change Interval

  • What does it take to produce a DEX QM lubricant with the specifications of my current lubricant?

    The name of the lubricant you currently use is sufficient. European legislation requires the ingredients of any commercially available lubricant to be disclosed. Thanks to our cooperation with Transnational Blenders, one of the largest independent oil blenders in Europe, we supply finished products that have exactly the same specifications as the product you currently use but with greatly improved performance. In addition, if the situation demands, we have the ability to engineer and produce customer-specific formulations.

  • Where can I buy DEX QM Premium Lubricants?

    Dex Oil works with specialised resellers for DEX QM Premium Lubricants across regions and industry types worldwide. Want to know more about the right sales point for your DEX QM lubricant application please contact us by sending an email using the button below or call +31(0)30 20 71 199

    Send email to Sales Department
  • Are DEX QM lubricants available anywhere in the world?

    The saying " Follow the client wherever he goes" also applies to DEX QM. Throughout Europe and beyond, we can supply DEX QM lubricants by drop shipment. The network of distributors and agents is expanding rapidly. We will always talk to our customers to ensure the best possible availability based on their needs worldwide.

  • What is the DEX QM product liability?

    All "fit for use" lubricants produced by our manufacturer(s) are covered by comprehensive product liability insurance with a top tier insurer. Deliveries by Dex Oil to its customers are covered by this insurance.

What’s the purpose of this Privacy Policy (‘Policy’) and when does it apply?

Dex Premium Lubricants, headquartered at Galvanibaan 2, 3439 MG Nieuwegein, the Netherlands (hereinafter 'Dex Premium Lubricants', 'we', 'us', 'our') believes your privacy is important and is committed to protecting your personal data in accordance with this Policy and applicable privacy laws. 

Dex Premium Lubricants is the data controller for the processing of personal data through this website. Data control means that Dex Premium Lubricants, together or jointly with others, determines the purposes and means of processing your personal data. This Policy provides information on how we collect, use and protect your personal data that you provide to us when visiting our websites and pages on social media, using our apps or contacting us. Generally, you can visit Dex Premium Lubricants on the Internet without telling us who you are or providing any personal information about yourself. However, there are times when we may need information from you to better serve you. 

Our website uses cookies to function. Please read our Cookie Policy for more information on how we use cookies. 

Acceptance of this Policy and Consent

The use of this website is subject to this Policy. By providing us with personal data, you understand and consent to the collection, processing, international transfer and use of this data. Where required by applicable law, we will seek your explicit consent. You can always object to the use of your personal data for direct marketing purposes or withdraw previously granted consent for a specific purpose by following the instructions in the "What are your rights?" section. 


Which personal data do we collect?

We may use the following personal data:

  • contact information that allows us to communicate with you, such as your name, prefix, company information, position, mailing address, telephone numbers, email address or other addresses that allow us to send you messages; IP address, username, and registration information you provide on our website;
  • relationship information that helps us do business with you, such as the types of products and services that may interest you, contact and product preferences, languages, marketing preferences, and demographics;
  • transactional information about how you interact with us, including purchases, inquiries, customer account information, order and contract information, delivery details, billing and financial details, tax details, transaction and correspondence history, and information about how you use our website;
  • education and work experience information, in connection with a job opening at Dex Premium Lubricants, for which you wish to be considered;
  • security and compliance information that helps us safeguard our interests, including information for conflict checks, fraud prevention and internal verification, as well as information necessary for the security of our premises, such as visual recordings.

For what purposes do we use your personal data?

We use your personal data for the following purposes:

  • website improvement: maintaining, adapting and improving the website;
  • managing our relationship: managing our ongoing relationship with you, including interacting with you;
  • fulfilling your orders and requests and providing other services related to your requests;
  • marketing: promotional offers related to Dex Premium Lubricants products and services;
  • business needs: managing our business needs, such as account management, product development, contract management, corporate governance, audit, and legal compliance.

We may collect and process your personal data based on the following legal reasons:

  • Your explicit and informed consent;
  • the performance of a contract with you;
  • The legitimate interests of Dex Premium Lubricants, which are our usual business activities.

Who has access to your personal data?

We never share your personal data for commercial purposes with third parties. However, we may share your personal data with third parties:

  • Third parties: a third party is a natural or legal person, agency or processor that provides and performs services on our behalf and acts on our behalf. We may make personal data available to these third parties to perform these services and functions. Any processing of that personal data will be on our instructions in line with the original purposes.
  • Legal obligations: we may also make personal data about individuals available to public or judicial Translated with www.DeepL.com/Translator (free version) verification, as well as information necessary for the security of our premises, such as visual recordings.
  • Mergers and acquisitions: personal information may be transferred to a party that acquires some or all of the stock of Dex Premium Lubricants or its business in the event of a sale, merger, liquidation, dissolution or other business transfer.

Dex Premium Lubricants may transfer your personal data to entities in countries outside the EEA, which do not provide adequate protection or personal data. In such cases, we will ensure that your personal data receives an appropriate level of protection, such as binding corporate rules, standard contractual clauses or the EU/Swiss American privacy shield frameworks. 

How do we protect your data?

We apply appropriate technical, physical, and organizational measures reasonably designed to protect personal information, such as access control and backup procedures. 

How long do we retain your data?

The time periods for which we keep your personal information depends on the purposes for which we use it. Dex Premium Lubricants will retain your data for as long as you are a registered subscriber or user of our products or if we have another business purpose for doing so and then no longer than is required or permitted by law, reasonably necessary for internal reporting and reconciliation purposes or to provide you with feedback or information you may request. 

What are your rights?

You have the right to request from Dex Premium Lubricants access to and rectification or erasure of personal data or restriction of processing in relation to you or to object to the processing, as well as the right to data portability. You may also have the right to lodge a complaint with a supervisory authority. We may reject requests where they are unreasonable, jeopardize the privacy of others, or where access is not required by applicable law. 

You may send the above request by e-mail to privacy@dex-oil.com.

What about links to other sites?

Our website contains links to other sites. Please note that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our website and to review the privacy statement of each site they visit. This Policy applies only to information collected by our website. 

Modification of this Policy

We may change this Policy at any time without notice. We encourage you to check this page periodically. Any changes to this Policy will become effective when we make the revised Policy available through the web


Terms & Conditions

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Twee enamel pin copper mug post-ironic before they sold out literally pop-up. Vape tumblr cornhole semiotics migas, jianbing microdosing swag activated charcoal skateboard man bun pinterest. 

Includes:

  • Twee enamel pin copper mug post-ironic before they sold out literally pop-up. 
  • Vape tumblr cornhole semiotics migas, jianbing. 
  • Microdosing swag activated charcoal skateboard man bun pinterest.  
  • Portland offal gastropub locavore kinfolk. 
  • Cronut enamel pin green juice chillwave lomo adaptogen hella hell of gastropub.